ASIC Assure

ASIC Assure (also referred to as ASIC Warranty) delivers management tools for administering and responding to warranty coverage for ASIC equipment.

The platform enables customers to submit warranty claims while seamlessly integrating with the RC Application to monitor and document the reappearance of identical components or mining units. This integration helps maintain warranty integrity by identifying instances of unauthorized component substitution that may compromise coverage eligibility.

Policies and Policy Groups

ASIC warranty is represented by a policy. All policies are created and managed through Policy Groups, which set common properties (initial term, subsequent term, service agreement, etc) to all policies within it.

On the Policy Groups table, hovering over the icon will display a detail of policies status within that group. Clicking the icon will open a dialog for editing the group, and clicking on the icon will open the linked Service Agreement file (usually a PDF). The table can be filtered by status, group number, or customer.

To create a policy group, click "Create new group" on the top right, and fill in the modal forms.

You'll see the individual policies, one per miner, on the Policies tab:

Selecting at least one checkbox from the table will reveal a button for bulk-update operations:

By clicking the "Claim" button at the end of a row, both managers and customers can submit claims as needed through the dedicated interface:

The claims are then accessible from the Claims table.

Claims

In the Claims view, you'll see the list of all claims in the system. As usual, you can filter and look up by any Id field.

From here you can also update a claim's status, add costs, edit the claim, bulk-delete them, and check out their details:

You can also submit claims by clicking the top-right button, which will open the same form that is accessible from the Claims table.

Pricing

When creating policies, default prices —broken down by SKU Details, Repair, Labor, and Shipping Costs— are pulled from the prices table based on Miner Model Family:

In order to create a set of prices for a miner family, click the "Add Model Family" in the top right corner and enter the prices. You can later update them by clicking the icon, see the Model Family pricing history by clicking the icon and delete it with the icon.

Billing

The billing section will present a list of invoices emitted, and allow you to create new ones, edit existing ones, and check out attached documents.