Documents

Note

Customers are the root of the work management process, and they need to be in place before their Repair Service Agreements, Repair Requests and Work Orders can be created, their miners onboarded, and their shipments tracked within the system. Refer to Management for more information on how to create and manage customers.

Repair Service Agreements

To create a Repair Service Agreement, you'll need a PDF copy. Simply click on Add new RSA, set the term, and click the file picker to look up the PDF, or drag and drop it into the upload area.

You can update it at any time by clicking "Add new version". The most recently-added version will always be the active one.

Repair Requests

TIP

You'll need active services before you can create Repair Requests and an active Repair Service Agreement in order to approve them.

From the Customer's details view, go to the Repair Request tab and click Initiate Repair Request. You'll be prompted for number of miners, model families, scope of work (where you'll set the services in scope for this Repair Request), custom fees (used later in billing) and the Repair Request document, if any.

A Repair Request will be created in "Under review" status. It can then be denied or approved. If denied it can no longer be modified. In case it's denied by error, another repair request will have to be created with the same information. It can be edited by clicking the icon.

If approved, a Work Order will be created for it in the Work Orders tab, linking forward to the Work Order dashboard, and back to the Repair Request.

From there, the Repair Request can be eventually updated, cancelled or completed.

INFO

The repair request cannot be marked as "Complete" until the corresponding work order reaches a final status.

Legal Documents

As the customers can use the app, they're required to accept "Terms of Service", "Privacy Policy" and "End User License Agreement".